Early Years FAQs

How can I pay for my photographs?

Some photographs can be ordered online. Please check your order form for details. Alternatively, you can pay via cheque, credit card, postal order or cash. We do not advise anyone to send cash in the post unless it is via Special/Recorded Delivery or collected from the nursery via our pre-arranged Royal Mail service.

If I have more than one child, or parents would like to be included in the photograph, is this possible?

Yes, the nursery/playgroup would usually arrange this. Please contact them for more information.

My photographs have arrived damaged or faulty?

Please return the photographs along with a covering letter direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU.

How long does Tempest keep my images?

From January 2009, all our images are stored indefinitely.

Who owns the copyright on my images?

H Tempest Limited retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of H Tempest Limited.

 

Who do I contact if I have a query about my order?

You can track your order by visiting our tracking website or contact us. You will need your unique 10 digit reference number located on your proof order form.

What do I do if I’ve lost my proof order form?

Your order form is important because it contains your unique 10 digit reference number. If you do not have a record of this please contact your nursery/playgroup who can provide you with this information.

When will I receive my photographs?

This will vary depending on how you ordered, but as a guide:
Orders sent via the nursery/playgroup can take up to 10 working days from receipt of your order
All orders sent directly to our laboratory can take up to 28 days from receipt of your order

How long do I have to place my order?

To avoid extra costs orders should be placed via the nursery/playgroup within 10 days. Outside this period you can order by contacting us at anytime as long as you retain your unique 10 digit reference number located on your proof order form.

Sale or Return - How can I return my photographs?

Please return the photographs in their original state direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU.

What are the sizes of your photographs?


Print sizes are described in cm and (inches) below:
Extra Large 25 x 20 (10 x 8), Large 20 x 15.5 (8 x 6),
Medium 17 x 13.5 (7 x 5½), Desk 13 x 10 (5 x 4),
Fun + border 10.5 x 8 (4½ x 3½), Wallet 5 x 4 (2; x 1¾),
Mini 4 x 3.5 (1¾ x 1½)

Is Tempest GDPR compliant?

We are committed to being fully GDPR compliant by the 25th May 2018 deadline and are currently conducting a full audit of our processes. Please visit our dedicated GDPR page for more information.

Do Tempest use Photoshop to edit any images?

We absolutely do not use Photoshop to modify any of our images. We do offer an image correction service for cosmetic changes. The cost of this service varies depending on the specific changes required.