At busy times of year, please note that it can take 3-5 days to respond to enquiries. Please rest assured that your query is extremely important to us and we will reply to you as soon as we can.
We now only send mounts if you have selected them as an option on your order form. If you would like to receive a mount for your photograph, please fill in this form.
Many of your photographs can be ordered online. Alternatively, you can pay via cheque, credit card, postal order or cash. We do not advise that anyone sends cash in the post unless it is via Special/Recorded Delivery or collected from the school via our pre-arranged Royal Mail service.
Yes, the school usually arranges sibling shots. Please contact your school for more information.
This is at the discretion of your school. Sometimes there is a photo session before or after the school day for this style of photos to be taken. Please contact your school for more information.
We are unable to process a photo pack using a combination of images. However individual prints can be purchased online or contact us direct. You will need your unique 10 digit reference number located on your proof order form.
Please return the photographs along with a covering letter directly to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU.
From January 2009, all our images are stored indefinitely.
H Tempest Limited retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of H Tempest Limited.
Please contact our Customer Service team should you have a query about your order. Please be aware you will need your unique 10 digit reference number located on your proof order form.
This will vary depending on how you ordered, but as a guide:
Orders sent via the school can take up to 10 working days from receipt of your order.
All orders sent directly to our laboratory can take up to 28 days from receipt of your order.
To avoid extra costs orders should be placed via the school within 10 days. Outside this period you can order at anytime as long as you retain your unique 10 digit reference number located on your proof order form.
Your order form is important because it contains your unique 10 digit reference number. If you do not have a record of this please contact your schools administrations office who can provide you with this information.
Please return the photographs in their original state direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU.
Print sizes are described in cm and (inches) below:
Extra Large 25 x 20 (10 x 8), Large 20 x 15.5 (8 x 6),
Medium 17 x 13.5 (7 x 5½), Desk 13 x 10 (5 x 4),
Fun + border 10.5 x 8 (4½ x 3½), Wallet 5 x 4 (2; x 1¾),
Mini 4 x 3.5 (1¾ x 1½)
We are committed to being fully GDPR compliant by the 25th May 2018 deadline and are currently conducting a full audit of our processes. Please visit our dedicated GDPR page for more information.
We absolutely do not use Photoshop to modify any of our images. We do offer an image correction service for cosmetic changes. The cost of this service varies depending on the specific changes required.
Click here to view instructions on how to download your image to your mobile. These instructions are for an iPhone. Follow similar steps for Android devices, using Android specific practices.